At The Golf Portal (www.thegolfportal.co.za), we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a comprehensive returns policy to make the process as convenient as possible. Please review the following guidelines:

Eligibility for Returns:

We accept returns for most items within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Personalized or customized items may not be eligible for return unless they are defective or damaged upon arrival.
Initiating a Return:

To initiate a return, please contact our customer support team within 30 days of receiving your order.

You can reach us via email at orders@thegolfportal.co.za or through our website's contact form.
Please provide your order number, a detailed reason for the return, and any relevant photographs if the item is damaged or defective.

Return Authorization:

Once your return request is received and approved, we will provide you with a return authorization (RA) number and instructions on how to proceed with the return.
Please do not send back any items without obtaining a valid RA number, as they may not be eligible for processing.
Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect item shipped, item arrived damaged or defective).
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

Refund Process:

Once we receive the returned item and verify its eligibility, we will process the refund to the original payment method used for the purchase.
Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or credit card issuer's processing times.

Partial Refunds:

In some cases, partial refunds may be granted for items that are returned with missing parts, damaged packaging, or signs of use not due to our error.
The amount of the partial refund will be determined based on the condition of the returned item and any associated costs for replacement or repair.

Exchanges:

We currently do not offer direct exchanges for returned items. If you wish to exchange an item for a different size, color, or style, please follow the standard return process and place a new order for the desired item.
Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
We may require photographic evidence of the damage or defect to facilitate the resolution process.

Non-Returnable Items:

Certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on our website.

Policy Updates:

We reserve the right to update or modify our returns policy at any time without prior notice. Any changes to the policy will be reflected on this page.

We value your satisfaction and are committed to resolving any issues you may encounter with your order. If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer support team for assistance.

Last Updated: January 30, 2024.